Disappeared Caracter

Dear dev team.
I'm playing Absolver on pc. After an unexpected reboot during 1v1 match caused my caracter disappeared. I can't load him anymore . My saved files seems okay. They are in the floder bearing my chars name. If you can't help me, i want total refund. I had
just bought the game 4 days ago.


  • Greetings Brichard88,

    We're sorry to hear you've run into this kind of thing and apologize for any frustration it may have caused. If you are still experiencing issues, Please send an email over to our team at support_pc@sloclap.com with as much detail as possible for more in-depth assistance.

    Thank you so much for your patience and continued support.
  • I already sent an email yesterday. Not a single answer arrived. There is no point to make another character since it could disappear anytime. I'm not statisfied with the product i bought. I want my money back. Please contact me as soon as possible.
  • Hi Brichard88,

    It can take a while for us to get to your email. You may need to wait more than one day.

    If you don't want assistance but instead want a refund, you'll need to contact the platform you made the purchase on. We do not handle sales or refunds, only the development of the game.
  • Hello,

    I tried to contact with steam but they refused my demands. The reason was : i spent more than 2 hours with the game. They also advised me to contact with ur company. This was an unknown bug for me. If i were knew, that the games has problems like this, i would have never bought it. What do you recommend ? Coud you fix my problem in a few days, or should i contact with my lawyer or with ECC?
  • Hi.

    3 days has passed without proper answer or support or without further inquire about my case. I sent my report to ECC. I hope we will find the solution the settle this matter in the near future.
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