Lost a ton of equipment.
I've been playing the new Downfall expansion and I was saving up all of my essence and shards for new stuff. I bought the entire Tear Tyrant set (excluding the mask) and bought/opened 13 Rift Disks on Saturday September 29 (I think). The next day I log in and all of the Tear Tyrant set is gone, and all of the things I got out of the Rift Disks were also gone, it's a really big bummer. I tried sending an email to firstname.lastname@example.org but I have yet to get a reply. I want to know if the problem has been fixed, and if there is any way I could receive compensation for the lost items?