We're sorry to hear about the lag issues encountered.
If you encounter laggy matches post 1.20 update, would you mind sending us the date, approximate hour of the match, your timezone, with your Steam/GoG/PSN ID, please? The email address is support_pc@sloclap.com (for PC) and support_ps4@sloclap.com (for PS4).
It would help us check our server's logs and find out the possible issue. Thanks!
There was an issue last night where the servers for PS4 got a bit overwhelmed with the number of people connecting concurrently, but we pushed an optimization overnight that stabilized the issue.
We're keeping an eye on things today and will continue to do so. If you run into any more issues, post the error code and we'll dig into it.
Comments
We're sorry to hear about the lag issues encountered.
If you encounter laggy matches post 1.20 update, would you mind sending us the date, approximate hour of the match, your timezone, with your Steam/GoG/PSN ID, please? The email address is support_pc@sloclap.com (for PC) and support_ps4@sloclap.com (for PS4).
It would help us check our server's logs and find out the possible issue. Thanks!
See image for error code.
There was an issue last night where the servers for PS4 got a bit overwhelmed with the number of people connecting concurrently, but we pushed an optimization overnight that stabilized the issue.
We're keeping an eye on things today and will continue to do so. If you run into any more issues, post the error code and we'll dig into it.
Thanks and have fun in Adal!