I started up the game not two hours after a session and after connecting to the server my only option is to start a new game, with no evidence of my previous 4 hour level 25 character to be found.
We're sorry to hear you ran into this issue. We did push out a patch that should have resolved this, but if you're still experiencing it, email us with more information on what happened right before this happened at the appropriate email address listed below:
PC - support_pc@sloclap.com PS4 - support_ps4@sloclap.com
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PC - support_pc@sloclap.com
PS4 - support_ps4@sloclap.com