Tear Chief Mask Disappeared
I looted the tear chief mask from a cairn in the Raslan Colosseum. I switched the game into offline mode after a couple of combat trials since my internet was giving me trouble, and when I went back into the game I found that, although my character still had the mask equipped on their model, it wasn't in the inventory, and instead indicated I was equipped with the Silly Face Mask. When I clicked the mask, it equipped me with that one instead. The cairn I found the mask in is now open, so I can't ever get it again. Is there any way around this?
This was in the Steam version of the game, around 1:00-1:30 a.m. EST in the US. I have yet to try reinstalling the game since my internet is slow. Validating the integrity of the files seems to have shown nothing wrong.
EDIT: It's looking like several items disappeared, which I'd gotten from those rift lootbox things, and several items I'd turned into shards are now back. So, my guess is that several things got rolled back in that period, but that still leaves me without any way to reacquire that mask.
This was in the Steam version of the game, around 1:00-1:30 a.m. EST in the US. I have yet to try reinstalling the game since my internet is slow. Validating the integrity of the files seems to have shown nothing wrong.
EDIT: It's looking like several items disappeared, which I'd gotten from those rift lootbox things, and several items I'd turned into shards are now back. So, my guess is that several things got rolled back in that period, but that still leaves me without any way to reacquire that mask.
Comments
I'm very sorry to hear about this issue. I have passed along all your information to the dev team for further investigation.
If you have any insight or additional detail details, do not hesitate to send us an email at support_pc@sloclap.com
We're really sorry about those and are working on fixing them as soon as possible. Thank you for bringing this to our attention, and please accept our apologies for the trouble this problem is causing you.
I went into my inventory, salvaged my Essence Miner Cape, and gained 30 fragments. Then I exited the character, came back in, and found the Essence Miner Cape still in my inventory along with the extra 30 fragments. So, it'd be a pretty unfair exploit if not for the fact that anything you bought with those fragments would also disappear.
https://imgur.com/a/KDf4oNO Here's some screenshots of the process, not that I imagine they help much.
So, whatever this is that has hit us there's no real way out of it. There is no way to gain or lose items you had before the bug, but the results of the process of gaining or losing them will still be saved (open cairns, gained fragments, etc).
good you mention this Mene. I got exactly the same problem here
...The cairn where I found the Tear Chief Mask is still empty, though, and it hasn't been restored to my inventory, so that's kind of a drag. Still, at least I can conceivably play the game now.