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Some of my gear disappeared

DaEdosDaEdos
in General Support
I was gathering the tear tyrant set and already had gloves, shoulders and belt. But when i bought tyrant shoes and equipped then all other tyrant gear i had vanished. I didnt get any essence or any sort of compensation. only piece of the set i had left were the shoes.
After restarting the game even the shoes were gone.
Is there a way to get those gear back without having to farm all the essence again?
This happened 29th September 2018 on pc.

Comments

  • SaftlurchSaftlurch
    Same here, 3 hours Gameplay lost. And the best thing is, that I cant get it back. Like the sword from that double boss.
  • RyokaikunRyokaikun
    same, I loaded today in the afternoon and everything I gathered/buyed/dyed vanished. Its rly annoying because it was 4 hours farming + more than 8000 essences and 25 christals...
  • RyokaikunRyokaikun
    Ryokaikun said:

    same, I loaded today in the afternoon and everything I gathered/buyed/dyed vanished. Its rly annoying because it was 4 hours farming + more than 8000 essences and 25 christals...

    for informations, I am playing on pc and I got far more than the minimum requirements, from belgium (eu west server I guess), I stopped playing at 4 am and reloaded at 4:30 pm and it was all gone. Idk if someone can do anything ? or at least make sure this bug will be corrected because its rly frustrating.
  • ReinaReina
    Yes this has happened to me too. i rpeorted it on the bug reports but i'm too afraid to play or spend any thing if its just gonna vanish again
  • puppup
    This also happened to me, i had been playing and grinding for 6 hours and next time i logged on literally all my progess/dyes/items/crystals/etc. had been lost with no compensation or trace. Entirely killed my desire to continue playing this game if this is whats gonna happen.
  • JensethiJensethi
    It happened to me twice, the problem seems to be the game updates from yesterday and today. I made backups of my savegame-files after it happened the first time yesterday. Every time I put my the backup-flies in the folder and start the game the new item disappear.
  • slcp_WaterfallXslcp_WaterfallX
    Hey everyone,

    Please accept our apologies for this issue with disappearing equipment.

    If this has happened to you, please email us at support_pc (at) sloclap (dot) com with a zipped copy of your save file if you haven't done it yet. This will help us resolve the issue.

    For the time being, please don't purchase any items from the Store or open any Rift Coins/Disks so as not to waste any Fragments you're earning until this is resolved.

    Thank you for your patience while we try to resolve these issues.
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