i have a crash when I start the game, "new game"
(sorry for my English) I have not play the game because when I press "new game" to create my first character, the game crash.
i have tried to go deeper on this looking for a solution and I found that a file name like "win.64.shipping.exe" is not loading. it says "win.64.shipping.exe could not be loaded". there is a folder inside the game that I think it has the solution because it says "win64shipping.debug" something like that but I do not know what to do with that.
So if that is my solution I hope that you guys post some kind of instructions to do it right because I do not want to mess up my computer
, and if that is not the solution to the problem, hope you see this and help me pls 
i have tried to go deeper on this looking for a solution and I found that a file name like "win.64.shipping.exe" is not loading. it says "win.64.shipping.exe could not be loaded". there is a folder inside the game that I think it has the solution because it says "win64shipping.debug" something like that but I do not know what to do with that.
So if that is my solution I hope that you guys post some kind of instructions to do it right because I do not want to mess up my computer
, and if that is not the solution to the problem, hope you see this and help me pls