Schoolpoints are not contributed correctly

IDeivosI

Hey Sloclap,

First of all, thank you for this gem of a game without microtransaction bullshit. (altho i would love to have an option to support this game further)

So,
schoolpoints seem to be contributed randomly after winning a match. This is not affected by restarting the game/console/router. As said, its just randomly granting points or not. This is the case for everyone i've spoken to.
I know this is a known issue, some details about a fix would be great because its really turning off alot of players,as far as i can tell. And its like that pretty much since the winter update.

Also i would ask you to please please please give some detail about the plans for how and when forsaken gets fixed.

I play on xbox in Germany.

Best regards. Deivos

slcp_Kaolin

Greetings Deivos,

We're sorry to hear you've run into some school related issues. If you are still experiencing issues, Please send an email over to our team at support_xbox@sloclap.com with as much detail as possible for more in-depth assistance.

We apologize for any frustration this issue may have caused. Thank you so much for your patience and continued support.

IDeivosI

So... Its been 7 days since ive sent the email to your support team, no answer yet. Come on guys, pls dont leave your playerbase in the dark. You gotta know something about this issue. And please dont reply with one of those standard replies.