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Black screen in 1v1 rematch.

MrOmnyMrOmny
in Bug reports
This is happening more and more for me. I ready up, the opponent clicks ready, then straight to black screen. And you are stuck there until someone closes the application. Idk if this happens a lot for other people, but i thought I’d mention it.

Comments

  • slcp_Kaolinslcp_Kaolin
    Greetings MrOmny,

    We're sorry to hear you've run into this kind of thing and apologize for any frustration it may have caused. If you are still experiencing issues, Please send an email over to our team at support_pc@sloclap.com (for PC) or support_ps4@sloclap.com (for PS4) with as much detail as possible for more in-depth assistance.

    Thank you so much for your patience and continued support.
  • MrOmnyMrOmny
    Thank you for respondin Kaolin, and excuse my late response, but I don’t see why I’d have to email the developers when I’m literally on their website in a section specifically designed to relay known problems and bugs... I would like to add that these black screens are not just limited to me. I have friends who are experiencing the same thing quite frequently. Heck, I’ve even seen it happen to people while they are live streaming. I’m here today in this section because it keeps happening and it seems to be getting more and more frequent. It’s quite annoying. I really hope SloClap is aware and addresses the issue soon.
  • slcp_WaterfallXslcp_WaterfallX
    edited November 2018
    Hey MrOmny,

    Thanks for your reply. We usually ask to email us because we may ask you for some private/confidential information related to your account during the process of more in-depth assistance.

    Also, when you are reporting some issues, it would be nice to include some additional information which may help us to indicate the cause of the issues.
    • Which platform you're using playing the game (Steam/GoG/PS4)?
    • If you are playing on PC does it meet the minimum requirements for the game?
    • When did the issue happen the first time?
    • How often do you experience this issue?
    • In which region are you located/playing from?
    • Have you tried checking file integrity and/or reinstalling the game?

    Thanks for understanding and your cooperation in this matter.
  • MrOmnyMrOmny
    Oh okay well that’s understandable. And I will give more information next time when reporting a bug. I’ll answer some of those now though.

    -I’m on Ps4
    -First time it happened was after downfall update.
    -it’s random but it happens just about after 2-4 matches.
    -I’m in North America
    -I have not reinstalled the game since the downfall update.
    -P.S this game is awesome even with some of these minor issues. Thanks for making it.
  • slcp_WaterfallXslcp_WaterfallX
    Hey MrOmny,

    Thanks for the additional information

    I will be passing this report along for further review. In the meantime, if there are any other details you can share with us about the bug feel free to post it here.

    Thank you so much for your patience and continued support.
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