Lost recently acquired items

crulou

Has anyone else been having this problem, I recently bought the guide witness shirt, gloves, shoes, and got a mask and a few other items from rift disks, after I got these items I closed the game, and when I reopened the game a few hours later I ended up finding that the stuff I had gained was removed from my inventory. Is anyone else having this issue?

Mene

I just had the exact same issue, which I posted about a few minutes before you did. Maybe something's going on with the game's servers?

slcp_WaterfallX

Hey crulou,

I'm very sorry to hear about this loss of your equipment.

Can you answer some additional questions to clear thing up, please?

- Which platform you're using playing the game (Steam/GoG/PS4)?
- If you play PC, does your PC specifications meet the minimum requirements for Absolver?
- When did it happen the first time (date, time, your timezone)?
- In which region are you located/playing from?
- Have you tried checking file integrity and/or reinstalling the game?

Thank you for your patience and cooperation in this matter.

crulou

My Platform is steam, and my PC meets the specs required for Absolver.
My region is Pacific Northwest and happened approximately between 6-8 pm on the same date I posted about it in the forums
an uninstall and reinstall didn't return the items.

Asgrimrsson

what do pc specs have to do with anything? things are literally disappearing from inventories and equipped items - fix your game

slcp_WaterfallX

Hey crulou,

Thanks for answering our questions! Would you be so kind to email us at support_pc (at) sloclap (dot) com with a zipped copy of your save file? This will help us resolve the issue.

For the time being, please don't purchase any items from the Store or open any Rift Coins/Disks so as not to waste any Fragments you're earning until this is resolved.

Thank you for your patience while we try to resolve these issues.