Not receiving items after unlocking them.
So I'm kind of upset. I just won like 4 combat trials in a row and never recieved any crystals after going back to the lobby then bought a rift disk and it showed an unusual belt. Mythical gloves. And some pants. I got the pants and belt but I never got the gloves. When I went to my inventory right after there was nothing. Just the same 2 pairs i already had. Has anyone else experienced this? Any help or fixes or anything? Its really frustrating and makes me not even want to play.
Comments
I'm very sorry to hear about this.
Would you be able to send an email over to support_pc@sloclap.com (for PC) or support_ps4@sloclap.com (for PS4) detailing this issue? The team should be able to investigate and find out what's happening. It might be beneficial also to let them know what steps you've already attempted to fix this on your own, so that they can investigate more efficiently.
Thank you for bringing this to our attention, and please accept my apologies for the trouble this problem is causing you.