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Game not saving session data, losing items *Game breaking

ThmorThmor
in Bug reports
so me and my friend, and clearly several other people have been hit with this game ruining bug that just removes the items gained during a session, but honestly it seems that instead of removing items the game just isnt correctly registering save data, and isnt saving items to your character, tested multiple times relaunching the game, it reverted back to the previous items. if you use fragments and crystals the currency is still lost, along with the item if the bug has hit your character. Must say its pretty unincentivizing doing the new cool content when theres a random chance that your progress is lost after several hours, which happened to me, lost a hue chunk of cool fashion i spent hours farming on, and after logging off the character after playing for 6+ hours, i lost all the new stuff, making me scared to even attempt refarming because theres a chance i will lose the items again. in short, please fix this fast its already ruining my friends first playthrough and if pssible , please atleast restore by black prospector pats and some li noble boots, Thank you

Comments

  • AsgrimrssonAsgrimrsson
    Thmor said:

    so me and my friend, and clearly several other people have been hit with this game ruining bug that just removes the items gained during a session, but honestly it seems that instead of removing items the game just isnt correctly registering save data, and isnt saving items to your character, tested multiple times relaunching the game, it reverted back to the previous items. if you use fragments and crystals the currency is still lost, along with the item if the bug has hit your character. Must say its pretty unincentivizing doing the new cool content when theres a random chance that your progress is lost after several hours, which happened to me, lost a hue chunk of cool fashion i spent hours farming on, and after logging off the character after playing for 6+ hours, i lost all the new stuff, making me scared to even attempt refarming because theres a chance i will lose the items again. in short, please fix this fast its already ruining my friends first playthrough and if pssible , please atleast restore by black prospector pats and some li noble boots, Thank you

    same - and there doesn't seem to be any remedy, and they're not reimbursing our time and energy put into farming and playing their broken game >_>
  • OdiusOdius
    Thmor said:

    so me and my friend, and clearly several other people have been hit with this game ruining bug that just removes the items gained during a session, but honestly it seems that instead of removing items the game just isnt correctly registering save data, and isnt saving items to your character, tested multiple times relaunching the game, it reverted back to the previous items. if you use fragments and crystals the currency is still lost, along with the item if the bug has hit your character. Must say its pretty unincentivizing doing the new cool content when theres a random chance that your progress is lost after several hours, which happened to me, lost a hue chunk of cool fashion i spent hours farming on, and after logging off the character after playing for 6+ hours, i lost all the new stuff, making me scared to even attempt refarming because theres a chance i will lose the items again. in short, please fix this fast its already ruining my friends first playthrough and if pssible , please atleast restore by black prospector pats and some li noble boots, Thank you

    It may be a save data issue, I do not know too much about these issues, but in my case, I bought a Ripan Lord Scarf for 900 fragments and I lost it after a fight when I tried to equip something else. It did not happen after I closed the game or anything like that. I also never got my fragments back which is why I do not think that it is a save data issue, but I could be wrong.
  • RyuuRyuu
    I am having the same issue. I spent 2.550 fragments to buy new chest armor, proceeded to change mask and lost everything I picked up or bought as it reset the items in my inventory. Naturally my fragments didn't reset :(

    Oh and btw it also resets dye changes which is just great lol.

    After the reset it even bugs out the equipment, until I equip new stuff.

  • MeneMene
    To the best of my knowledge, we don't know yet what they plan to do about this, whether or not we'll be reimbursed, or what the problem is- my guess is that they don't yet know, or if they do they're working to fix it. Hopefully everyone will be able to have their items reimbursed.
  • bluebolt6bluebolt6
    I'm also facing this issue. yesterday I opened some tokens and received multiple items, my favorite being the Talos Principle mask. After logging today, these items were missing and items that I had repaired were returned to their previous states. This makes me afraid to continue playing for fear of losing more progress and equipment.
  • bluebolt6bluebolt6
    bluebolt6 said:

    I'm also facing this issue. yesterday I opened some tokens and received multiple items, my favorite being the Talos Principle mask. After logging today, these items were missing and items that I had repaired were returned to their previous states. This makes me afraid to continue playing for fear of losing more progress and equipment.

    I also just checked my powers and noticed that the shadow avoid I purchase disappeared, taking my 3000 fragments.
  • MottSpottMottSpott
    edited September 2018
    Just one more adding to the list.

    It looks like the game is syncing fragment changes, gleam level changes, school stuff, deck changes, and learning new moves - but every time I go into equipment everything reverts to how it was three or four days ago. New items and powers that I bought will disappear and any dyeing I did will go back to how it was.

    Ever since Downfall, pretty much every time I quit the game a crash report will pop up. Not sure if that helps at all.
  • ThmorThmor
    MottSpott said:

    Just one more adding to the list.

    It looks like the game is syncing fragment changes, gleam level changes, school stuff, and learning new moves - but every time I go into equipment everything reverts to how it was three or four days ago. Items and powers that I bought will disappear and any dyeing I did will go back to how it was.

    Ever since Downfall, pretty much every time I quit the game a crash report will pop up. Not sure if that helps at all.

    Yeah same, keeps pulling the crash report up, didnt have any bugs few days after the launch of downfall but then they all hit me at once brekain the game down
  • takyrdaitakyrdai
    Yup same here, spent all them fragments just to see all the masks and items i got from discs deleted, I was wearing pants then got out of a match and wasn't on any of my presets, hopefully they fix it soon or it will truly be the Downfall.
  • MottSpottMottSpott
    edited September 2018
    Whatever patch you folks just pushed seems to have cleared it up on my end. Thanks, Slowclap!
  • alxkalyuzhnyyalxkalyuzhnyy
    Yes - equipment does not disappear anymore, but the lost equipment don't recover either.
  • slcp_WaterfallXslcp_WaterfallX
    Hi everyone,

    Thank you all for reporting this issue and sharing details. We know how frustrating it was.

    If you still have some save related (missing equipment) troubles after the last patch do not hesitate to email us at support_pc (at) sloclap (dot) com with a zipped copy of your save file and description of your case.

    Thank you for your patience while we try to resolve these issues.
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